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  1. These terms apply to all purchases made by Emporio-Elettrico srls via the website www.emporio-elettrico.it
  2. The relationship between Emporio-Elettrico srls and the customer is satisfied acceptance of the order. Such acceptance is considered tacit unless otherwise communicated to the client.
  3. The customer, during the purchase process, understands and accepts all the general conditions and payment described here.
  4. The non-acceptance of the Terms of Sale and void the purchase process.
  5. Terms and conditions may be modified by Emporio-Elettrico srls at any time, without prejudice to undertake to promptly notify the Customer according to the usual channels

  6. The customer can buy the products visible to shop address www.emporio-elettrico.it using the procedures of purchase proposals, images and data sheets are subject to change without notice. Emporio-Elettrico srls, while always ensuring the constant updating of the data shown, is not responsible for changes made by the producers.
  7. At the end of the purchase process the customer will receive, by mail to the address indicated at the time of the registration, a detail of the operations and products purchased.

  8. The customer can pay with credit card using the virtual pos service
  9. The customer can pay by credit card using PAYPAL
  10. The customer can pay by bank transfer to the coordinates given, the order will be reserved and actually sent crediting the bank account of Emporio-Elettrico srls. (About time banking are not responsible).

    IBAN CODE: IT65O0623031080000035685669
    account holder: EMPORIO ELETTRICO SRL

  11. We do not ship with cash on delivery.
  12. The collection at our headquarters is only possible after taking an appointment and after confirmation by mail about the material to be sorted and data communication for the issuance of the sales document.

  13. Emporio-Elettrico srl only uses services of international express delivery.
  14. Shipping costs are charged to the customer who can possibly take advantage of promotions and discounts.
  15. Shipments will be made within 48 / 72h after payment, any delays will be communicated to the customer.

    15.1 The delivery times, after sending the shipment, are:
    - Europe zone 1 range from 1 to 2.5 kg 1 working day;
    - Europe zone 1 over 2.5 kg: 2 working days;
    - Other countries in Europe: 2 working days;
    - Non-eu: 3-4 working days; 
  16. The customer will receive, at the address indicated at the time of the registration, the details and the direct link for tracking the shipment.
  17. Emporio-Elettrico srls not be held responsible for any failure or delay attributable to the courier.
  18. Subsequent costs of inventory generated by the non-collection of the parcel will be charged to the customer.
  19. The Customer undertakes to provide the correct address and full details and / or other information, in order to ensure accurate and timely delivery.
  20. The addition of a telephone number can liaise directly to the carrier and facilitate the delivery.
  21. In case of receipt of packages visibly damaged the customer should definitely sign the bill with the words "SUBJECT TO INSPECTION". Subsequently must communicate, within two (2) days, with Emporio-Elettrico srls the presence of damaged material.
  22. Emporio-Elettrico srls receives a notification from the customer, is activated immediately for the claim to the carrier.
  23. Failure to comply with this procedure relieves Emporio-Elettrico srls from any inquiry, redemption and / or replacement.
  24. All purchases are shipped accompanied by RECEIPT TAX and / or TAX BILL, according to the data of the customer registration.

    24.1 Requests for invoice, after the order has been placed, can not be accepted.
  25. No change in the bill will be possible after the issuance thereof.

  26. Excluded are professionals with VAT

    The consumer has the right, within 14 days of receipt of goods, to exercise the right of withdrawal.

    This right is the right to return goods purchased from the seller and the resulting refund on the purchase price, meaning that as the net amount paid for the good excluded additional expenses such as packaging, labor, transportation, taxes mark.

    In particular, the consumer wishing to exercise the right of withdrawal must send Emporio-Elettrico srls (manage of emporio-elettrico.it) specific notice within 14 days of receipt of goods.

    The notice of withdrawal must be sent by registered letter with return receipt or by telegram or fax, confirmed by registered letter with acknowledgment of receipt within 48 hours, to the address below:

    Emporio-Elettrico srl
    via Tetto Nuovo 43 
    10046 Poirino (TO) 
    Tel/Fax 0039 011 9430683 


    The notification must include the part numbers that the consumer wishes to return, the bank details for the refund and copy of the receipt attached to the expedition wrote in his own hand "exercise of the right to reconsider on dd / mm / yy" followed by signature .

    The consumer must also return to the store in question at the address stated this, the products intact and perfectly packed within 14 days of receipt.

    The shipping costs will be borne by the consumer.

    The materials must be returned in perfect condition and in original packaging content, without breach of any seal.

    Exclusion from the right of withdrawal (Art. 52 Consumer Code Legislative Decree 21/2014)

    The right of withdrawal applies to natural persons (consumers) acting for purposes that may be considered unrelated to his business. This excludes purchases made by professionals with VAT.

    Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal for contracts:

    Supply of goods and services whose price is dependent on fluctuations in the financial market that the supplier is not able to control.

    Supply of goods made to specifications or clearly personalized or which by their nature can not be returned because it would risk deteriorating and disintegrating. Supply of audio and software, sold sealed and unsealed by the consumer. Supply of newspapers, periodicals and magazines. Gaming and lotteries.

    Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorized by the trader to receive the goods, without undue delay and in any event within fourteen days from the date on which He informs the trader his decision to withdraw from the contract in accordance with Article 54.

    The deadline is met if the consumer sends back the goods before the expiration of the period of fourteen days.

    The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that this cost is borne by the consumer.

    In the case of contracts negotiated away from business premises where the goods have been delivered to the consumer's home at the time of conclusion of the contract, the trader collects the goods at its own cost if the goods, by their nature, can not normally be returned by post.


  27. All products sold by Emporio-Elettrico srl are covered by warranty for 24 months in accordance with applicable law and according to the guidelines given by their respective manufacturers.
  28. The guarantee is applied in the manner specified in the documents found inside the package.
  29. Emporio-Elettrico srls will provide its customers with the necessary assistance and giving principal authorized service points.
  30. The Customer may request to Emporio-Elettrico srl for warranty service. The dead material must be shipped prepaid to our headquarter with a detailed description of the defect. Emporio-Elettrico srl will work for the proper repair of the damaged product and send back to the customer, carriage paid, the material repaired.
  31. Any costs for repairs not covered by warranty will be communicated to the customer as a preventative measure, if accepted will be charged.
  32. For product failures on first use, the customer can contact Emporio-Elettrico srl that, at its discretion and / or as directed by the manufacturer will replace it with a product of equal or superior characteristics or refund except shipping costs.
  33. The customer must send the defective product at its own expense directly to Emporio-Elettrico srls, any replacement and / or repair it will be evaluated after receiving and checking the returned product.
  34. For all the cases relating to the guarantee, the customer agrees to send the material carriage paid, complete packaging-documents and accessory parts to Emporio-Elettrico srls. The material which is damaged or tempered with will be immediately excluded from the guarantee.
  35. Emporio-Elettrico srls not responsible about the length of investigations and repair at authorized, subject to the constant reminder for a quick resolution.


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